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Log in to My Account to manage your ChowMore subscription. You can pause or resume your subscription, skip an upcoming order, change your delivery frequency, reschedule eligible deliveries, update quantities, add, remove or swap eligible products, update your shipping address, or cancel your subscription. Subscription changes must be made at least 2 days before your next order date.

Yes. You can cancel your subscription through My Account at least 2 days before your next order date. Canceling your subscription stops future eligible renewals but does not automatically cancel an order that has already been processed.

Yes. Through My Account, you can temporarily pause your subscription or skip an eligible upcoming order. You can resume a paused subscription when you're ready. These changes must be made at least 2 days before your next order date.

Yes. Eligible subscriptions can be rescheduled through My Account. You can also change your available delivery frequency if you'd like to receive ChowMore more or less often. Changes are subject to the applicable subscription cutoff.

Yes. Through My Account, you can make available changes such as adjusting quantities, adding or removing eligible products, or swapping eligible products. Product changes must be made at least 2 days before your next order date.

Yes. Eligible products can be added as a one-time purchase to your upcoming subscription order without becoming part of your recurring subscription. You can also remove an eligible one-time addition before the applicable cutoff.

Yes. You can update the shipping address associated with your subscription through My Account. Make sure any address changes are completed before your upcoming order is processed.

If your order has not yet been fulfilled and cancellation is available, you can cancel it through Manage Order in your account. Once an order has entered fulfillment or shipped, cancellation may no longer be available. For other order changes or assistance, contact Customer Care as soon as possible.

Once tracking information becomes available, you can use it to follow your shipment. You can also log in to My Account to view available order information.

If your package was delivered but an item was missing from the shipment, or you received an incorrect item, please contact ChowMore Customer Care within 7 calendar days of delivery. Include your order number, a description of the issue, and photos when available so our team can review your order.

If you purchased Route Package Protection, eligible packages that are lost, stolen, or damaged during transit can be reported directly to Route. Claims are subject to Route’s terms, eligibility requirements, and filing deadlines.

If you did not purchase Route Package Protection, please contact ChowMore Customer Care and we’ll review what assistance may be available.


File a Route claim

Please contact Customer Care within 14 calendar days of delivery. Include your order number, a description of the concern, clear photos, and the lot/batch code and best-by information when available. Please keep the affected product and packaging until our review is complete.

For health and safety reasons, ChowMore food products cannot be physically returned. Eligibility for a refund, replacement, or other resolution depends on the circumstances and is handled according to our Refund & Order Issue Policy and applicable law.

Unopened ChowMore cartons are shelf-stable and pantry-ready, so refrigeration or freezing is not required before opening. Store unopened cartons in a cool, dry place. Once opened, refrigerate unused food and follow the storage instructions on the package.

The appropriate amount depends on your dog's weight, age, activity level, and individual needs. Use the feeding guidelines on the package as a starting point and adjust as needed to maintain your dog's ideal body condition. Consult your veterinarian if your dog has specific dietary or health needs.

Yes. ChowMore is complete and balanced for all life stages, including growing puppies. Puppy-specific feeding guidelines are included on the package to help you determine an appropriate amount as your puppy grows.

Complete ingredient, Guaranteed Analysis, calorie, and feeding information is available on each ChowMore product page and on the product packaging.

Our Customer Care team aims to respond to messages within 1–2 business days. For order-related questions, including your order number can help us review your request more efficiently.