Privacy policy
Last Updated: September 21, 2026
ChowMore (“ChowMore,” “we,” “us,” or “our”) operates this website and related services, including our online store, products, subscriptions, customer-support services, and other features and services we provide (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use our Services, make a purchase, create an account, enroll in a subscription, contact us, or otherwise interact with ChowMore.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with ChowMore and the Services.
We may collect the following categories of information:
Contact Information
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Account Information
If you create or use an account, we may collect information such as your account credentials, preferences, settings, and information associated with your customer account.
Order and Transaction Information
We may collect information about your interactions and transactions with ChowMore, including:
- Products viewed
- Products added to your cart
- Products purchased
- Order history
- Subscription information
- Shipping and delivery information
- Discounts or promotions used
- Returns, refunds, replacements, or cancellations
- Payment status and transaction information
Payment Information
Payments are processed through Shopify Payments and applicable payment-processing partners.
Payment information necessary to complete a transaction may be collected and processed by Shopify and its payment-processing partners. ChowMore may receive information about your transaction, payment status, payment method, and related transaction details.
Shopify's current Payments terms explain that Shopify and applicable payment processors may process customer payment data to provide payment services and for matters such as fraud prevention and legal compliance.
Customer Service and Communications
When you contact ChowMore, including through our Customer Care Form or by email, we may collect the information you provide, such as:
- Your name and contact information
- Order number
- Product information
- Reason for contacting us
- Messages and correspondence
- Photographs or files you choose to upload
- Information relating to an order, product-quality concern, refund, replacement, or shipping issue
Please avoid submitting unnecessary sensitive personal information through customer-support communications.
Device and Usage Information
When you interact with our Services, we and our service providers may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Network information
- Pages viewed
- Referring pages or websites
- Products viewed
- Cart activity
- Date and time of visits
- Interactions with our website
We may collect this information through cookies, pixels, tags, software development kits, and similar technologies.
2. Session Replay and Analytics
We may use analytics and session-replay technologies to help us understand how visitors interact with our website and improve the customer experience.
These technologies may collect information about interactions with the Services, such as:
- Pages viewed
- Clicks and taps
- Scrolling activity
- Navigation patterns
- Interaction timing
- Browser and device information
- Website errors and performance information
We may use this information to analyze website performance, troubleshoot technical problems, understand how visitors navigate our store, improve usability, and optimize our Services.
Session-replay and analytics technologies may be subject to consent or opt-out requirements depending on your location. Where required, we will provide applicable privacy choices through our website.
We do not intend to use session replay to collect payment-card numbers, account passwords, or other information that is unnecessary for website analytics.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you, such as when you make a purchase, create an account, manage a subscription, contact Customer Care, complete a form, or otherwise provide information to us.
- Automatically, when you visit or interact with our website, including through cookies and similar technologies.
- From Shopify and our service providers, when they provide services that support our store and business operations.
- From shipping, fulfillment, package-protection, analytics, advertising, and other business partners, as appropriate.
- From other third parties, where permitted by applicable law.
4. How We Use Personal Information
We may use personal information to:
Provide and Fulfill Our Services
Including to:
- Process purchases and payments
- Fulfill and ship orders
- Manage customer accounts
- Provide and manage subscriptions
- Provide order and delivery updates
- Process eligible refunds or replacements
- Respond to customer-support requests
- Provide products and services you request
Improve Our Services
We may use information to:
- Understand how customers interact with our website
- Analyze website performance
- Troubleshoot technical issues
- Improve website design and navigation
- Develop or improve products and services
- Personalize aspects of the shopping experience
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional emails and other marketing communications
- Provide information about ChowMore products, offers, and promotions
- Measure marketing effectiveness
- Provide or support advertising, including personalized or targeted advertising where permitted
Where consent is required, we will obtain it before sending applicable marketing communications or using information for applicable advertising purposes.
You can unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails.
Even if you opt out of marketing communications, we may continue sending non-promotional communications related to your purchases, subscriptions, account, customer-service requests, or other transactions.
Security and Fraud Prevention
We may use information to:
- Authenticate transactions and accounts
- Detect and prevent fraud
- Investigate suspicious activity
- Protect ChowMore, our customers, Shopify, and our service providers
- Maintain the security and integrity of our Services
Legal and Business Purposes
We may use information to:
- Comply with applicable laws and regulations
- Respond to lawful government or legal requests
- Establish, exercise, or defend legal claims
- Enforce our terms and policies
- Maintain business and transaction records
- Protect our legal rights and those of others
5. Cookies, Analytics, and Advertising Technologies
ChowMore, Shopify, and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools to operate the Services, remember preferences, understand website usage, measure performance, prevent fraud, and support marketing and advertising.
Depending on where you live, you may have the right to control certain cookies or opt out of certain uses of personal information for targeted advertising or similar activities.
Shopify provides merchants with customer-privacy tools including cookie banners and data-sharing opt-out functionality that can be configured for applicable regions.
Where required, you can manage applicable privacy choices through the privacy controls made available on our website.
6. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate ChowMore and provide our Services, including:
Shopify and Shopify Payments
Our store is powered by Shopify. We use Shopify and Shopify Payments to support our online store, checkout, payment processing, transactions, fraud prevention, and other ecommerce functionality.
Information you provide through our store may therefore be processed by Shopify and applicable payment-processing partners.
Shopify independently explains its processing of consumer information in its Consumer Privacy Policy.
Shopify Consumer Privacy Policy
Service Providers
We may disclose information to companies that perform services for us, such as providers involved in:
- Ecommerce operations
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer service
- Email and communications
- Website hosting and functionality
- Analytics and session replay
- Advertising and marketing
- Fraud prevention and security
- Cloud storage and technology services
These providers may process information as necessary to provide their services to us and as otherwise permitted by applicable agreements and law.
Business and Marketing Partners
We may disclose certain information to advertising and marketing partners to provide, measure, and improve advertising and marketing activities, where permitted by applicable law.
Depending on where you live, certain disclosures for targeted advertising may be considered a “sale,” “sharing,” or targeted-advertising processing under applicable privacy laws.
Where applicable, you may exercise an opt-out right as described in the Your Privacy Rights and Choices section below.
Legal and Business Transactions
We may disclose information where reasonably necessary to:
- Comply with applicable law or valid legal process
- Respond to government or law-enforcement requests
- Investigate fraud or security incidents
- Enforce our terms and policies
- Protect our rights or the rights of others
- Complete or evaluate a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction
7. Route Package Protection
ChowMore offers optional Route Package Protection.
If you purchase Route Package Protection or use Route in connection with an order, information necessary to provide package protection, tracking, or claims services may be provided to or processed by Route.
This information may include:
- Name
- Email address
- Shipping address
- Order number
- Products ordered
- Order value
- Tracking and delivery information
- Claim information
- Photographs or other supporting information submitted in connection with a claim
Route states that it collects shipment information such as order and tracking information, shipping address, package contents/value and delivery status, and may collect additional information when customers file claims.
Route's processing of personal information is also governed by its applicable privacy practices.
Route Privacy and Data Security Statement
8. Relationship With Shopify
Our Services are hosted and powered by Shopify.
Shopify processes information about customers and their interactions with Shopify-powered merchants to provide ecommerce and related services. Depending on the Shopify services and features used, Shopify may also process information for purposes described in its own privacy policies.
Information processed through Shopify may be transferred to or processed in countries other than the country in which you reside.
For more information about Shopify's privacy practices and available privacy controls:
Shopify Consumer Privacy Policy
9. Marketing Communications
If you choose to receive ChowMore marketing communications, we may use your contact information to send you product updates, promotions, offers, and other marketing communications.
You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in the message.
Opting out of marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, subscription notices, security notices, or responses to Customer Care requests.
If ChowMore offers SMS/text-message marketing, applicable consent and opt-out requirements will apply.
We do not sell or share SMS opt-in consent information or telephone numbers collected for SMS consent with third parties for their independent marketing purposes.
10. Children's Privacy
The Services are intended for adults and are not directed to children.
We do not knowingly collect personal information from children under the age at which parental or guardian consent is required under applicable law.
If you are a parent or guardian and believe a child has provided personal information to ChowMore, please contact us so we can review the request and take appropriate action.
11. Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our Services
- Maintain customer accounts
- Fulfill transactions
- Manage subscriptions
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Comply with legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable requirements.
12. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
- Access or Know — request information about personal information we maintain about you.
- Delete — request deletion of certain personal information.
- Correct — request correction of inaccurate personal information.
- Data Portability — request a copy of certain personal information in a portable format.
- Opt Out of Sale or Sharing — where applicable, opt out of activities legally defined as selling or sharing personal information.
- Opt Out of Targeted Advertising — where applicable, opt out of processing for targeted advertising.
- Withdraw Consent — where processing is based on consent, withdraw that consent as permitted by applicable law.
- Appeal — where provided by applicable law, appeal certain decisions regarding your privacy request.
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before processing certain privacy requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Global Privacy Control
Where required by applicable law and supported by our systems, we recognize applicable Global Privacy Control (GPC) signals as requests to opt out of certain data uses, such as sale or sharing for targeted advertising.
Shopify provides privacy controls for consumers and merchants that support applicable privacy choices.
13. Third-Party Websites and Services
Our Services may contain links to websites, applications, or services operated by third parties.
ChowMore is not responsible for the privacy, security, content, or practices of third-party websites or services.
If you follow a link to a third-party service, we encourage you to review that third party's privacy policy before providing personal information.
14. International Data Transfers
ChowMore, Shopify, Route, and other service providers may process or store personal information in countries other than the country where you reside.
Where required by applicable law, appropriate safeguards or recognized legal transfer mechanisms may be used for international transfers of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, business practices, service providers, or legal and regulatory requirements.
When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice regarding material changes.
16. Contact Us
If you have questions about this Privacy Policy, ChowMore's privacy practices, or would like to submit a privacy-related request, please contact us through our Customer Care Form:
You may also contact us by email:
ChowMore
Email: support@chowmore.com
When submitting a privacy-rights request, please provide enough information for us to identify and appropriately respond to your request. We may request additional information when reasonably necessary to verify your identity.