Refund & Order Issue Policy

At ChowMore, we take the quality and safety of our products seriously. Because our products include consumable pet food, we are unable to accept physical returns of food products. Please review the policy below before placing your order.

1. Food Products — Final Sale

For health, safety, and sanitation reasons, all food product sales are final and cannot be physically returned.

ChowMore does not offer refunds or exchanges for preference-based reasons, including:

• A pet does not like or refuses to eat the food.
• A customer's or pet's preferences change after purchase.
• A customer orders the incorrect recipe, quantity, or pack size.
• A customer's pet no longer needs the product.
• A customer changes their mind after an order has been processed or delivered.

If there is a product quality issue, manufacturing defect, incorrect item, missing item, or ChowMore fulfillment error, please contact ChowMore Customer Care as described below.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

2. Product Quality or Manufacturing Concerns

If you believe a ChowMore product has a quality or manufacturing issue, please submit a request through our Customer Care Form within 14 calendar days of delivery:

Customer Care Form:
https://chowmore.com/pages/contact

To help us investigate your concern, please provide:

• Your ChowMore order number
• A description of the issue
• Clear photographs of the affected product and packaging
• The lot or batch code and best-by date, when available

Please retain the affected product and packaging until our Customer Care team has completed its review.

After reviewing the information provided, ChowMore may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Product quality and manufacturing concerns are handled directly by ChowMore and are separate from Route Package Protection.

3. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing due to a ChowMore fulfillment error, please submit a request through our Customer Care Form within 7 calendar days of delivery:

https://chowmore.com/pages/contact

Please provide your order number and, when applicable, photographs of the products received, packing materials, and shipping package.

After verifying the issue, ChowMore may provide an appropriate resolution, including shipping the correct or missing product or issuing a refund for the affected item.

4. Route Package Protection

ChowMore offers customers the option to purchase Route Package Protection at checkout.

Route Package Protection may provide coverage for eligible orders that are lost, stolen, or damaged during transit, subject to Route's current terms, conditions, exclusions, eligibility requirements, and claim-filing deadlines.

Customers who purchased Route Package Protection should submit eligible shipping claims directly through Route.

Route Claims:
File a Route claim

Route determines eligibility and the available resolution for claims submitted under its protection program.

View Route Package Protection policies

Route Package Protection is separate from ChowMore's handling of product-quality concerns, manufacturing defects, incorrect products, or ChowMore fulfillment errors.

Orders Without Route Package Protection

If Route Package Protection was not purchased at checkout, the order is not covered by Route's package-protection program.

If you experience a shipping or delivery problem with an unprotected order, please submit a request through our Customer Care Form:

https://chowmore.com/pages/contact

ChowMore will review the circumstances and determine what assistance may be available.

Nothing in this section limits rights or remedies available under applicable law.

5. Subscription Orders

ChowMore subscription orders automatically renew and are processed according to the delivery schedule selected by the customer.

Customers are responsible for managing their subscriptions and making any available changes—including skipping, pausing, modifying, or canceling an upcoming subscription—before the next order is processed.

Once a subscription order has been processed, it generally cannot be canceled or refunded solely because the customer forgot or intended to skip, pause, modify, or cancel the subscription.

Product-quality issues, ChowMore fulfillment errors, and eligible Route-protected shipping claims remain subject to the applicable sections of this policy.

Nothing in this section limits cancellation, refund, or subscription rights provided under applicable law.

6. Order Cancellations and Changes

ChowMore begins processing orders quickly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible through our Customer Care Form:

https://chowmore.com/pages/contact

We cannot guarantee that an order can be canceled or modified once it has entered processing or fulfillment.

If an order has already shipped, it generally cannot be canceled.

7. Refused Deliveries and Unauthorized Returns

Please do not refuse delivery or send food products back to ChowMore without first contacting Customer Care.

Because we sell consumable pet food, returned food cannot generally be placed back into inventory or resold.

Refusing delivery or sending a product back without authorization does not automatically qualify the order for a refund.

Refund eligibility, if any, will be determined according to this policy and applicable law.

8. Shipping and Package Protection Fees

Original shipping and delivery charges are generally non-refundable, except where required by applicable law or when included as part of an approved resolution.

Route Package Protection fees are governed by Route's applicable terms and policies.

Any refund rights required by applicable law remain unaffected.

9. Approved Refunds

When ChowMore approves a refund, it will generally be issued to the original payment method used for the purchase.

After ChowMore processes a refund, your bank, credit-card issuer, or payment provider may require additional time for the credit to appear on your account.

Refund processing times after issuance are controlled by the applicable financial institution or payment provider.

10. Payment Disputes and Chargebacks

If you experience a problem with your order, we encourage you to contact ChowMore Customer Care first so we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is filed, ChowMore may provide relevant transaction, order, fulfillment, tracking, delivery, and customer-service records to the payment processor or financial institution reviewing the dispute.

Nothing in this policy limits a customer's rights to dispute a transaction under applicable law or applicable card-issuer procedures.

ChowMore reserves the right to restrict future purchases in cases of confirmed fraud, fraudulent transactions, or documented abuse.

11. Contact ChowMore Customer Care

For product-quality concerns, missing or incorrect items, order questions, or other refund-related requests, please submit a request through our Customer Care Form:

Customer Care Form:
https://chowmore.com/pages/contact

Please include your order number and any requested photographs or product information so our Customer Care team can review your request.

You may also contact us by email:

Email: support@chowmore.com