Shipping policy
ChowMore Shipping & Subscription Policy
1. Shipping & Delivery
Free Standard Shipping
ChowMore offers free standard shipping on all eligible orders, with no minimum purchase required.
Order Processing
Please allow 1–2 business days for orders to be processed, packed, and prepared for shipment.
Business days do not include weekends or applicable holidays. During periods of unusually high order volume, severe weather, carrier disruptions, or holidays, processing may take longer.
Estimated Delivery Time
After an order has shipped, standard delivery typically takes 2–5 business days.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, incorrect or incomplete addresses, and other circumstances outside ChowMore's reasonable control may affect delivery times.
Tracking information will be provided when available so you can follow your shipment.
2. Shipping Locations
ChowMore currently ships to eligible physical residential and commercial addresses within the continental United States (the lower 48 states).
At this time, we do not ship to:
- P.O. Boxes
- APO, FPO, or DPO addresses
- Alaska or Hawaii
- U.S. territories
- International destinations
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact ChowMore Customer Care as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
3. Route Package Protection
ChowMore offers optional Route Package Protection at checkout.
Customers who purchase Route Package Protection may be eligible for coverage for packages that are lost, stolen, or damaged during transit, subject to Route's current terms, conditions, exclusions, eligibility requirements, and claim-filing deadlines.
For eligible shipping issues involving a Route-protected order, submit your claim directly through Route:
Route determines claim eligibility and the resolution available under its protection program.
View Route Package Protection Policies
If you did not purchase Route Package Protection and experience a shipping or delivery problem, please contact ChowMore Customer Care so we can review the circumstances and determine what assistance may be available.
Product-quality concerns, manufacturing defects, incorrect items, and ChowMore fulfillment errors are handled directly by ChowMore and are separate from Route Package Protection.
4. Subscription Orders
ChowMore subscriptions automatically renew according to the delivery schedule selected by the customer.
Customers are responsible for managing their subscriptions and making any available changes—including skipping, pausing, modifying, or canceling an upcoming subscription—before the scheduled renewal is processed.
Once a subscription order has been processed, it may immediately enter our fulfillment workflow. We cannot guarantee cancellation or modification after an order has been processed.
If an order has already entered fulfillment or shipped, it generally cannot be canceled or modified.
Product-quality issues, fulfillment errors, and other qualifying order issues remain subject to ChowMore's Refund & Order Issue Policy.
5. Subscription Assistance
If you experience difficulty accessing or managing your subscription, please contact ChowMore Customer Care at least two full business days before your scheduled renewal date.
Contact ChowMore Customer Care
You may also contact us at support@chowmore.com.
Requests received after an upcoming subscription order has already been processed may apply only to a future subscription order.
Customers remain responsible for managing their subscriptions before the applicable renewal date.
6. Order Changes & Cancellations
ChowMore begins processing orders quickly after they are placed.
If you need to change or cancel an order, please contact Customer Care as soon as possible:
We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations once an order has entered processing or fulfillment.
Orders that have already shipped generally cannot be canceled.
7. Shipping Delays
Occasionally, deliveries may be delayed due to carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside ChowMore's reasonable control.
A carrier delay does not necessarily mean that a package is lost.
Customers who purchased Route Package Protection should follow Route's applicable claim requirements if a shipment qualifies as lost, stolen, or damaged.
If you need assistance determining the status of your order, please contact ChowMore Customer Care.
8. Incorrect, Missing, or Damaged Orders
If ChowMore sends an incorrect item, an item is missing due to a fulfillment error, or you believe there is a product quality or manufacturing issue, please contact ChowMore Customer Care.
These issues are handled directly by ChowMore according to our Refund & Order Issue Policy and are separate from Route Package Protection.
For products damaged during transit, customers who purchased Route Package Protection should submit an eligible claim directly through Route.
9. Contact Us
For shipping, delivery, subscription, or order-related questions, please submit a request through our Customer Care Form:
Please include your order number whenever possible so our Customer Care team can assist you more quickly.
You may also contact us by email at: